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   01. Creating a New Message
  
   
 1. Double-click the Mailbox icon on the FirstClass Desktop

 2. Click on the New Message icon , or press Apple+N or Ctrl+N

 3. A New Message window will appear

 4. Type a Subject for your message in the Subject dialog box.
 
 
   02. Addressing Messages to a Glenbard Employee/Student
 		 
 
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 If you are addressing the message to an employee in the FirstClass system, the process is very simple:
 
 
 1.   In the To: field of the New Message window, type in the name of the employee or student, including a space between first and last names.
 
(47 sec)

(Note: Students will appear in the Directory as Firstname Lastname_ID#. Ex. Joe East_60148)
 
 
 2.   You may also type in the first few letters of the first name, a space, and the first few letters of the last name.

This is helpful if you are unsure of the spelling of a person's name.
 
(45 sec)

 
 
 3.   Press the Return (Enter) key and the name will appear in the To: field.

A small green person icon will appear next to the name, to indicate the addressee is in the FirstClass directory.
 
 4.   If multiple names match what you typed in, the Directory window will appear with possible matches.
 
 5.   If the Directory window appears, simply find the name that you need in the Directory, and double-click it to add it to the To: field.
 
 
   03. Addressing the Message to a Non-Employee
  
 
 

 When e-mailing anyone who does not have a glenbard.org FirstClass account, you must type in a valid e-mail address.
 A valid address includes the @ symbol and a domain. (Example: PeterSmith@aol.com, or funkychicken1@hotmail.com)

  
 
 
 1.   In the To: field of the New Message window, type in the valid e-mail address of the person you wish to contact.
 
 2.   Press the Return (Enter) key.

A purple person icon will appear next to the e-mail address, indicating that the contact is outside the FirstClass system.
 
 
 
 04. Addressing Messages to Multiple Recipients (Cc:)
 
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   Often, you may wish to send your message to multiple people at once. This is called carbon copying a message.
 You may carbon copy your message to multiple recipients, both within and outside of the FirstClass system.		  
 
 
 1.   In the To: field of the New Message window, address your message to your primary recipient, as you would any normal message.
 
 2. Press the Tab key to position your cursor in the Cc: field.
 
 3.   Address the carbon copy as you would any mail message.

Note that you can Cc: people within the FirstClass system and people outside of the system on the same message.

 4. To add multiple Cc: recipients, press the Return (Enter) key after each name.
 
 5.   To complete your Cc:, press the Tab key to complete the address portion of the message.
 
 
   05. Addressing Messages to Multiple Recipients (Blind Carbon Copy)
  
 
   Sometimes, you may wish to send your message as a Bcc: (blind carbon copy). A blind carbon copy is sent to a recipient without
 the recipient's address appearing in the message. This is useful if you want to copy a message to many people without each of them
 seeing who the other recipients are.		  
 
 
 1.   In the To: field of the New Message window, address your message to your primary recipient, as you would any normal message.
 
 2. Locate the Show Bcc: button in the toolbar, and click it to make the Bcc: field appear.

You can also use the keyboard shortcut: Apple+B/Ctrl+B.
 
NOTE: If you do not see the Bcc: field, you may need to expand the address area of the mail message by clicking on the bar that separates the address area from the message and dragging.
 
 3.   Enter e-mail addresses or FirstClass contacts in the Bcc: field.
 4. To add multiple Bcc: recipients, press the Return (Enter) key after each name.
 
 5.   To complete your Bcc:, press the Tab key to complete the address portion of the message.
 
 
   06. Typing and Formatting Messages
 		 
 
 You can format your message as you would in most word processors using the format toolbar in the message window:
 
 

 
 
 
Button Name Function

Undo Reverses the last action performed.
Redo Performs the last action undone.
Plain Plain text.
Bold Bold text.
Italic Italic text.
Underline Underlined text.
Quote Places text in quote block (gray):
Indent Indents text.
Decrease Indent Decreases the indent of text, or returns it to  plain text.
Format Selection Clicking this button allows you to format selected text using the options in this dialog box:
  • font
  • size
  • color
  • style
  • placement
Format Paragraph Clicking this button allows you to format an entire paragraph for:
  • alignment
  • space above
  • line space
  • indents
  • tab stops
 
Make Link Use the Make Link button by highlighting text and clicking the Make Link button.

Enter the URL (web address) of the link in the Target URL box.
 
Insert Signature Allows the user to insert a signature in the mail message. (See Mail Preferences for more information about signatures).
Check Spelling Allows the user to check the mail message for spelling errors.
 
 
 
Select Font Change the font of text.
Font Size Change the text size.
Font Color Change the text color.
Alignment Choose from left, center, or right justified text.
Insert Insert a number of features from the menu:
 
 
   07. Sending Messages
 		 
 Once you have addressed, composed, and formatted your message, you're ready to send it.
 
 1.   Messages that have not yet been sent will display an envelope icon, and will indicate "Unsent Message."

 
 
An unsent message will appear in your mailbox with a white flag.
 
 2.   To send the message, click the "Send and Close" button in the toolbar.
 
 3.   The message will be closed, and will appear in your mailbox as a sent message, with an envelope icon instead of a white flag.
 
 4.   Sent messages will display a "postal cancellation" icon and the date and time sent.
 
 08. Sending Messages With Priority
 
 You can send messages with priority, sensitivity, or registered messages using the Message menu in your New Message window.
 
 1.   Address, compose, and format your message as you normally would.
 
 
 2. Go to the Message menu and choose Priority.
 
 3.   In the Priority drop-down, choose the Priority that you would like to assign to the message, from Normal (default), Urgent, and Bulk. (Bulk is typically low-priority mass mailings, and will likely not be used).
 3.   Send your message using the Send and Close button.
 
 4. Your message will appear as a sent message in your mailbox in bold with the Urgent (or Bulk) label.
 
 
 5. Your message will appear in your recipients box in bold and with the Urgent (or Bulk) label as well.
 
 
 09. Sending Messages With Sensitivity
 
 1.   Address, compose, and format your message as you normally would.
 
 
 2. Go to the Message menu and choose Sensitivity.
 
 3.   In the Priority drop-down, choose the Priority that you would like to assign to the message, from Normal (default), Personal, Private, and Company.

These labels do not change the way a user reads these messages; the labels are simply for the recipients information.
 3.   Send your message using the Send and Close button.
 
 4. Your message will appear as a sent message in your mailbox in  with the appropriate label.
 
 5. Your message will appear in your recipients box with the appropriate label.
 
 
 10. Sending Registered Mail
 
 You can request notification when someone reads an e-mail that you have sent. This is called Registered Mail.
 
 1.   Address, compose, and format your message as you normally would.
 
 
 2. Go to the Message menu and choose Receipt.
 
 3.   In the Receipt drop-down, choose Receipt on Read.

The other options, Reciept on Delivery and Receipt on Route, are available, but probably won't be of much use to you.
 3.   Send your message using the Send and Close button.
 
 4. Your message will appear as a sent message in your mailbox in  with the Registered label.
 
 5. Your message will appear in your recipients box with the Registered label.
 
 6. When your recipient reads the mail message, you will be sent an e-mail indicating the date and time that the message was opened.
 
 11. Unsending Messages
 
 Messages sent to FirstClass users within Glenbard can be Unsent.
 This is helpful if you accidentally send a message to the wrong person.
 This is only beneficial, however, if the recipient has not read the mail message (as you cannot erase it from the recipient's brain!)
 
 1. Open your Mailbox.
 
 
 2. Click on the mail message you wish to Unsend to highlight it. The Unsend button will become available.
 
 
 3. Click the Unsend button.
 
 4. Your message will be removed from the recipient's mailbox, and appear with a white flag as an unsent message in your box.
 
 12. Checking Message History
 
 You can check the History of messages in FirstClass. The History includes when the message was sent, who has read it and when,
 and whether the message was forwarded, unsent, or copied.
 
 1. Open your Mailbox.
 
 
 2. Click on the mail message you wish to check to highlight it.
 
 
 3. Click the History button, or press Apple+H/Ctrl+H on the keyboard.
 
 4. The message History will appear in a new window.
 

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