FirstClass Voice Mail Basics
All Glenbard employees will receive e-mails, voice messages and faxes delivered directly to thier
FirstClass accounts.  This service allows you to retrieve your e-mail and voice mail from any computer
or any telephone, respond to your e-mail by telephone, and create custom voice greetings for specific
callers or times. The fastest way to retrieve your messages is through your FirstClass account but
you can still access voice messages via telephone when more privacy is needed.
Accessing Your Voice Messages via FirstClass

You will need speakers or headphones to listen to messages in FirstClass. If you need speakers or
headphones for your computer, please submit a Web Help Desk request to your building’s support
and a technician will deliver them as soon as possible.

1. Log in to your FirstClass account. It is easiest to use the FirstClass client as opposed to the
web version.

2. Open your Mailbox. If you have new voice messages, the red flag will appear on your mailbox
just like it does if you have new e-mails.
A new voice message from an outside caller will display with a sender name of “0”. A new voice
message from a Glenbard phone will display with the extension and name assigned to the phone.
The subject of the voice message will be “Voice Message,” and there will be a speaker icon 12308_83937_0.png in
the attachment column.

12308_84138_1.png

3. Double-click the Voice Message to open it. The Voice Message will begin playing.12308_84251_2.png
You can press the
PLAY/STOP button to stop
or replay the message.
Click and drag the POINTER
to back up or go forward and
play the message from a
particular point.
Click and drag the Volume
slider to increase or decrease
the message volume.
Voice messages can be deleted, forwarded, or filed/saved like any e-mail message in FirstClass.
Accessing Your Mailbox via Telephone
When using your assigned desk phone:
1. Pick up the phone and press the “VM” button on your phone.
You will hear a message that says, “First Class Voice Mail. Mailbox?”

2. Press the # key.
You will hear a message that asks for your password.

3. Enter your password and the # key. (Your default password is the same as your ext# )
You will now hear how many new e-mails (text) messages and voice messages you have.
Your voice messages will automatically begin to play.

When using a phone inside Glenbard other than your own assigned phone:
1. Pick up the phone and dial extension 2000.
2. You will hear a message that says, “First Class Voice Mail. Mailbox?”
3. Enter your mailbox number (extension) and press the # key.
You will hear a message that asks for your password.
4. Enter your password and press the # key.

When calling in to Glenbard from an outside line:
1. Dial (630) 942-7558.
2. You will hear a message that says, “First Class Voice Mail. Mailbox?”
3. Enter your mailbox number (extension) and press the # key.
You will hear a message that asks for your password.
4. Enter your password and press the # key.
Listening to Messages via Telephone

When calling in for messages you may access both new and saved voice messages but only new email
(text) messages. To review saved (previously read) e-mail (text) messages, you need to access
your Mailbox using the FirstClass client or a web browser.

1. Access your mailbox (see above).

2. Use the following key commands as needed:
#    Stop/Cancel
*    Help
2    Play message/greeting
4    Go to previous message
6    Go to next message
72  Play message envelope (caller name, date/time)
76  Delete message
73  Forward to another extension